Customer Information & Delivery
The delivery charge is a flat rate £2.95. This covers all postage and packing costs throughout the total process from collecting your prints, through to posting out your finished item via Royal Mail.
Refund & Returns Policy
Within the first 14 days ,we will happily refund any item only where we have made a mistake in spelling or the item is faulty.
Please Contact us if this occurs within 14 days.
On ordering we will post out your fingerprint kit within 24 hours. Enclosed is an addressed return envelope for your finished mould and full easy to follow instructions. Also enclosed is a form to write the text, if any, you would like on your item.
We will create your item from your requirements within 14 days from receiving your usuable print moulds. At busy periods please allow 28 days.
We then post your item using Royal Mail.
The Fingerprint Kit
If you have ordered fingerprinted jewellery, we will send you a fingerprint kit. The process of making your imprint at home is very easy and takes only a few seconds. We will supply two lots of moulding compound, in case you need another go, but as the process is very easy themajority of prints are perfect on first try. Step by step instructions are enclosed with your print kit to make your fingerprint mould.
If your child is quite fidgety it may be easier to wait until your child is asleep before taking the print. The moulding compound is quite safe to use and should not cause any allergic reaction.
Please note : Fingerprints can be taken from birth, but some are more defined when the child is a little older, you may only be able to imprint a small dimple from a very young baby which is also lovely.
Items can also be stamped with text, for example to add your own choice of message or date. Our stamped fonts are in Upper case and numbers.
Maximum numbers of letters per item are stated in item description, these are approximate.
These are approximate and may be a little smaller or larger than stated.
We accept online payments via Paypal.
Please note we hold all prints and moulds for 8 weeks from final dispatch.
After this time limit all prints and moulds are disposed of to protect client confidentiality.
All of your details are held in strictest confidence and will not be shared with third parties.